Privacy Policy

Effective date: July 1, 2026

This Privacy Policy explains how Tindall Avenue Events & Entertainment, LLC, doing business as Lead with Listening ("Lead with Listening," "we," "us," or "our"), collects, uses, and shares information about you when you visit leadwithlistening.com and courses.leadwithlistening.com, take the Listening Audit, purchase or use our products and services (including The Listening Advantage course, the Premium Report, and coaching), or otherwise interact with us (collectively, the "Services").

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Information we collect

Information you provide to us:

• Contact and account information — such as your name and email address when you take the Listening Audit, subscribe, create an account, or contact us.
• Assessment responses — your answers to the Listening Audit and any related surveys, and the results generated from them (for example, your Listening Archetype and HEARD dimension scores).
• Purchase information — products you buy and related order details. Payment card details are collected and processed directly by our payment processor (Stripe); we do not store your full card number.
• Course and learning activity — your enrollment, progress, quiz and reflection responses, and completion status within the course platform.
• Communications — messages, feedback, and information you provide when you email us, book a call, or otherwise correspond with us.

Information we collect automatically:

• Usage and device information — such as IP address, browser type, pages viewed, referring pages, and interactions with our Services, collected through cookies and similar technologies.
• Cookies and analytics — see "Cookies and tracking" below.

Information from third parties:

• We may receive information from the service providers we use to run the Services (for example, our website, course, email, scheduling, and payment platforms), and from any marketing or referral sources you arrive through.

2. How we use your information

We use the information we collect to:

• Provide, operate, and improve the Services, including delivering the Listening Audit results, the Premium Report, the course, and coaching;
• Process purchases, deliver products, and provide customer support;
• Personalize your experience (for example, tailoring content and email sequences based on your Listening Archetype, pathway, and progress);
• Send you transactional messages (such as receipts, account, and course notifications);
• Send you marketing and educational emails where permitted, from which you can unsubscribe at any time;
• Measure and analyze usage to improve our content and offerings;
• Protect the security and integrity of the Services, prevent fraud, and comply with legal obligations.

3. How we share your information

We do not sell your personal information. We share information only as described here:

• Service providers.We share information with vendors that perform services on our behalf, under contracts that limit their use of your information, including:
  • Squarespace — website hosting and commerce;
  • Stripe — payment processing;
  • Thinkific — course hosting and delivery;
  • ActiveCampaign — email marketing and customer relationship management;
  • Acuity Scheduling — appointment booking;
  • Zapier (and/or similar automation tools) — connecting the systems above;
  • Google — fonts and, where applicable, analytics.
• Legal and safety. We may disclose information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Lead with Listening, our users, or others.
• Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction.
• With your consent. We may share information for other purposes with your consent or at your direction.

4. Cookies and tracking

We and our service providers use cookies and similar technologies to operate the Services, remember your preferences, analyze usage, and support marketing. You can control cookies through your browser settings; disabling some cookies may affect how the Services function. Where required by law, we will request your consent for non-essential cookies.

5. Marketing communications

If you receive marketing emails from us, you can opt out at any time using the unsubscribe link in any message or by contacting us at [CONTACT EMAIL]. We will still send you non-promotional messages related to your account or purchases.

6. Data retention

We retain personal information for as long as needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

7. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, or port your personal information, to object to or restrict certain processing, and to opt out of certain sharing.

• U.S. residents (including California): You may request access to, correction of, or deletion of your personal information, and you may opt out of the "sale" or "sharing" of personal information as those terms are defined by applicable law. We do not sell personal information. We will not discriminate against you for exercising these rights.
• EU/UK/EEA residents: Where the GDPR or UK GDPR applies, you have rights of access, rectification, erasure, restriction, portability, and objection, and the right to lodge a complaint with a supervisory authority. Our legal bases for processing include performance of a contract, our legitimate interests, your consent, and compliance with legal obligations.

To exercise any of these rights, contact us at [CONTACT EMAIL]. We may need to verify your identity before responding.

8. Third-party links

The Services may contain links to third-party websites and services that we do not control. This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies.

9. Children's privacy

The Services are intended for adults and are not directed to children. We do not knowingly collect personal information from anyone under [16 / 18]. If you believe a child has provided us personal information, please contact us and we will take appropriate steps to delete it.

10. International data transfers

We are based in the United States, and the service providers we use may process information in the United States and other countries. If you access the Services from outside the United States, you understand that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

11. Security

We use reasonable administrative, technical, and organizational measures designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" above and, where appropriate, provide additional notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated policy.

13. Contact us

If you have questions about this Privacy Policy or our privacy practices, contact us at:

Lead with Listening (Tindall Avenue Events & Entertainment, LLC) Email: [email protected]